The challenge for anyone familiar with the world of Business Excellence Frameworks is that they fit best for ‘big business’ which means that some of the language is unfamiliar for individuals more acquainted with SME / SMB enterprises.

To assist with familiarisation, we have two sets of Frequently Asked Questions –

  1. FAQs for a Pacemakers is intended for consultants wanting to use the My Business Excellence approach as part of their toolkit.
  2. FAQs for an Enterprise is intended for CEOs, Executives and business leaders wanting to evaluate the My Business Excellence approach.