Capture Knowledge and Leverage it for Business Excellence

Knowledge management is a relatively new addition to the business excellence framework having been added in the last 40 years or so.

There have been three main driving forces for it’s inclusion:

  • Technological Change;
  • Globalisation; and
  • Mobile Workforces

All three driving forces put pressure on every business to capture knowledge for maximum competitive advantage.

Knowledge Capture and Leverage:

  1. Demystifies “Knowledge Management”.
  2. Explains how the organisation’s Quality Assurance system can progressively become your organisation’s Knowledge Management system.
  3. Minimises the effort needed to build a powerful Knowledge Management system without the cost of overheads typically advocated in the literature!