Mark Rehn

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So far Mark Rehn has created 68 entries.

What is the standard rollout sequence over years 1-2 for My Business Excellence?

What is the standard rollout sequence over years 1-2 for My Business Excellence?
The complete rollout sequence over years 1-2 is shown in the graphical summary included in the ‘Pacemaker’ page of the website.

June 10th, 2017|0 Comments

What can you show a potential Client when convincing them to engage you as their external Pacemaker?

This will vary depending on your own personal sales and consulting style as well as the perceived readiness of your potential Client.

However, we have prepared some standard sales materials for you to choose from in each case. These are forwarded to you automatically via email as soon as you sign up as an authorised external Pacemaker.

June 10th, 2017|0 Comments

Is My Business Excellence suitable for a Start-Up business?

Is the My Business Excellence approach suitable for a Start-Up business?
The approach adds tremendous value to any sized business including a Start-Up. However, if the current Sales revenue is less than $2 Million, the cost of hiring an external Pacemaker for the 2 years on top of the annual subscription to the Portal may be an inhibiting factor for some CEOs / Owners. In such cases, the business should consider the complete Do-It-Yourself option – i.e. without engaging an external Pacemaker to assist.

June 10th, 2017|0 Comments

Can there be more than one official Pacemaker per Client?

Can there be more than one official Pacemaker per Client?
Yes but that would be unusual. They would have full editorial rights to the Portal contents.

This situation could arise if the Client and the external Pacemaker both decide to have an internal Pacemaker assigned as an ‘understudy’ to the external Pacemaker for knowledge transfer during Years 1-2. Then, when the external Pacemaker leaves, the Client will be in the best possible shape to continue implementing business excellence techniques as ‘business as usual’.

June 10th, 2017|0 Comments

Is the My Business Excellence approach ‘mobile friendly’?

Is the My Business Excellence approach ‘mobile friendly’?

Yes and No.

The website has been designed to raise awareness about the My Business Excellence approach and hence is certainly mobile friendly.

However, the Portal has been designed to enable users to interact readily with the full 1-page representations of the 1-page Process Model, the 1-page Strategic Plan, and the three 1-page tables of KPIs.

For this reason, we recommend that any user wishing to interact with the My Business Excellence Portal in any way, use a desk-top computer or laptop.

June 10th, 2017|0 Comments

Where can I find a checklist of my responsibilities as a Pacemaker?

Where can I find a checklist of my responsibilities as a Pacemaker?
A checklist of responsibilities is available for Pacemakers under the ‘Pacemaker’ tab on the My Business Excellence website.

June 10th, 2017|0 Comments

How do we maintain version control over the 1-page Process Model and 1-page Strategic Plan?

How do we maintain version control over the 1-page Process Model and 1-page Strategic Plan?
The My Business Excellence Portal will always contain the very latest version of the 1-page Process Model and the 1-page Strategic Plan.

However, if either diagram is printed at any time (via a screen grab), it will be important to add the date of the printout to avoid any confusion relative to the current version.

June 10th, 2017|0 Comments

How dependent are you on the involvement of the Excellence Leader for success of the implementation?

How dependent are you on the involvement of the Excellence Leader for success of the implementation?
Very!

The Excellence Leader, usually the company CEO, must be the passionate champion for the approach throughout the journey. They will rely on you to facilitate some of the more difficult workshops during Years 1-2, and also to manage overall awareness and usage of the Portal and SmartDraw software – but their role as enthusiastic champion of the approach must never diminish. It is incumbent on you to try and ensure that the CEO understands […]

June 10th, 2017|0 Comments

Is there a limit to the number of Key Business Processes depicted on the 1-page Process Model?

Is there a limit to the number of Key Business Processes depicted on the 1-page Process Model?
Yes.

About 18 is the limit for readability at a reasonable font size for a 1-page diagram. Having more than 16-18 probably means that some of the processes depicted are sub-processes of the organisation’s Key Business Processes and therefore should not be shown. Most organisations have somewhere between 5 and 14 Key Business Processes.

Prior to facilitating the initial 2-day Strategic Planning Workshop at the start of the Client’s Year 1, we recommend that you […]

June 10th, 2017|0 Comments

Is there a special Portal subscription price for external Pacemakers?

Is there a special Portal subscription price for external Pacemakers?
Yes.

The special price of an individual Pacemaker subscription is only AU$800 per annum (incl. GST in Australia).

June 10th, 2017|0 Comments