What should I do if one of my Client implementations begins to lose momentum?
The first thing to do is to find out why – well before things reach a crisis point. Then decide whether the problem lies with the Portal design or with the way the Client is using it, or if there is a ‘chemistry’ problem between you and the Client.
Refer any Portal design queries to email@example.com.
If the Client is misusing the Portal, spend some extra time with them to resolve the issue. If there is a ‘chemistry’ […]