Free eBook: “The 5 Master Steps” sets out the prerequisites for successful implementation of Business Excellence in an SME

The 5 Master Steps of our free eBook are…

  1. Shared Strategic Direction (everyone pulling the rope in the same direction)
  2. Process Design & Improvement (probably the best investment you’ll ever make)
  3. Performance Measurement & Feedback (getting what you measure – so measuring the right things)
  4. Knowledge Capture & Leverage (further accelerating process improvements)
  5. Leadership & Management of Change (keeping everyone engaged)

 Thought for the day: Excellence is not compulsory – but you can’t achieve greatness without it!