Pacemaker FAQs

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Pacemaker FAQs

Questions asked by current Business Transformation, Operational Excellence and Business Excellence Consultants about the My Business Excellence approach and on-line Portal.

What types of businesses get the best value from the My Business Excellence approach?

Is My Business Excellence suitable for a Start-Up business?

What if the potential Client’s business model needs to change?

What can you show a potential Client when convincing them to engage you as their external Pacemaker?

What is the standard rollout sequence over years 1-2 for My Business Excellence?

How many Clients can a Pacemaker handle concurrently with the My Business Excellence approach?

What has been the experience of others in applying the My Business Excellence approach?

How long is the My Business Excellence implementation for each Client?

What should I do if one of my Client implementations is losing momentum?

Will I be on my own if I get lost in the My Business Excellence approach?

Is it possible for an employee of a consultancy firm with multiple consultants to become an external Pacemaker?

Are there any special branding requirements applicable to any consultancy with more than one authorised external Pacemaker?

How do I start to augment my consulting offerings with the My Business Excellence offering?

Is the My Business Excellence approach ‘mobile friendly’?

Is the My Business Excellence Portal multi-lingual?

Is there a special Portal subscription price for external Pacemakers?

Are there any differences between Enterprise and Pacemaker versions of the My Business Excellence Portal?

How do you control “who sees what” in the My Business Excellence Portal?

How dependent are you on the involvement of the Excellence Leader for success of the implementation?

Where can I find a checklist of my responsibilities as a Pacemaker?

Can there be more than one official Pacemaker per Client?

Is there a limit to the number of Strategic Objectives that can be included in the 1-page Strategic Plan?

Is there a limit to the number of Key Business Processes depicted on the 1-page Process Model?

How do we maintain version control over the 1-page Process Model and 1-page Strategic Plan?

Which features of the My Business Excellence Portal do people love the most?

Are printable reports available in the My Business Excellence Portal?

Is it possible to link other IT systems to the My Business Excellence Portal via API or other interface?

As a Pacemaker, where should I devote my time in helping my Clients?

Is there a calendar view of a Client’s overall Progress?

What is the best sequence to get familiar with the My Business Excellence Portal prior to implementation?

For whom do I have to arrange secure access to the My Business Excellence Portal?

What is the split of responsibility between the Excellence Leader and me, as the Pacemaker?

Can the My Business Excellence Portal be used if an Enterprise has a non-standard business structure?

What’s the #1 thing your Client / Enterprise needs to know about the My Business Excellence Portal?

Should a Pacemaker do My Business Excellence Portal updates on behalf of a Client?

As a Pacemaker, how do I get my Client’s accountable employees to log in and update their information in the My Business Excellence Portal every month?

Does the Pacemaker receive notification when a Client’s authorised employee updates anything in the Portal?

What rights does a Pacemaker have to update the My Business Excellence Portal?

Can I get a view at any time of the Client’s / Enterprise’s progress with respect to the overall implementation?

Can I manage multiple Clients as an external Pacemaker?

How do I encourage a Client / Enterprise to maintain their My Business Excellence subscription beyond the initial 2-year implementation program?

What proportion of potential Clients will prefer to nominate one of their employees to be their Pacemaker rather than pay for an external Pacemaker?

What is the best sequence for me to preconfigure the Client’s Portal prior to conduct of the initial 2-day Strategic Planning Workshop (part of Prerequisite #1: Shared Strategic Direction)?

As a Pacemaker, do I need to purchase the SmartDraw® software?

What Sales Sequence seems to work best to win a My Business Excellence Client?