How do we overcome the classic employee objection”But we’re too busy to do this!”

Primarily, this is a question for your leadership – making clear your expectations of employees. You should encourage and arrange for all your people to spend some time (typically about 4% of their available work time) to work ON the business. To just ‘add’ to their existing workload denies reality and demotivates people.

That said, the best way to get such a person engaged is to ask them what labour-intensive process is the main cause of them being ‘time poor’, and then target that same process for a Fast Process Improvement (FPI) project. The express aim should be to free up some of their time! Once this happens, they will be keen to do more.

In today’s competitive world, it is no longer acceptable to be 100% committed to mere execution of existing processes. We all have an obligation to spend some of our time improving the processes with which we are involved.