When it comes to implementing business excellence, SMBs are not just small versions of large businesses. They require a much simpler and more direct ‘hands on’ way of implementing excellence for maximum return on investment.

The traditional large company approach of engaging external management consultants to facilitate comprehensive implementation is simply not feasible for most SMBs. And so it is not surprising that less than about 1% of SMBs globally are following that traditional expensive route. Unfortunately, the remaining 99% are not realising the immense Net benefits of properly implementing business excellence. A new, much more cost-effective approach is sorely needed for SMBs.

Therefore, the low cost subscription-based My Business Excellence® approach reflects these four imperatives for success…

  1. Simplify Everything (but not too much)
  2. Integrate Everything (with common language and linked concepts)
  3. Sequence Everything (in the right logical order)
  4. Continually repeat 1-3 above (ongoing)

The Portal (App) provides detailed on-line instructions for comprehensive ongoing implementation and results in massive financial Net benefits. It also enables online visual monitoring of operational and strategic performance every month.

With Customer Focus as the fundamental driver of everything, the first Prerequisite in the sequence is Shared Strategic Direction. Sharing is essential to align the efforts of all employees in pursuing the business Vision and in delivering the Strategic Objectives.

Key employees lead teams to deliver each Strategic Objective in full. The 1-page Strategic Plan is reviewed by the Management Team every month to keep it current.

The second Prerequisite in the sequence is Process Design & Improvement. Since all work is done through processes, this is an essential competency for any SMB wishing to realise business excellence.

You begin by agreeing all your Key Processes and depicting them as a 1-page ‘Process Model’ of your entire business operation.

Every Key Process needs to be improved continuously plus completely ‘reengineered’ every 7 years or so. This ensures that no Key Process is ever allowed to get more than 7 years out of date. Unsurprisingly, process reengineering usually requires major upgrades to the associated enabling technologies (IT, AI, robotics etc).

For each Key Process, a willing part-time Process Manager (employee not consultant) sponsors all of their process improvement projects. These process improvement projects are planned and implemented by small part-time teams using the simple techniques provided.

These process improvement projects are of two types…

  1. Occasional ‘top down’ large Business Process Reengineering projects
  2. Frequent ‘bottom up’ small Fast Process Improvement projects

Combined, these process improvement projects generate most of the huge Net benefits of business excellence.

The third Prerequisite in the sequence is Performance Measurement & Feedback. There are only two types of Key Performance Indicators (KPIs) for your business…

  1. KPIs for the operational health of each Key Process. These show how well you are RUNNING your business.
  2. KPIs for the delivery of each Strategic Objective. These show how well you are CHANGING you business.

Via these KPIs, the My Business Excellence® Portal enables you to track your business performance visually every month and hence trigger corrective action if and when necessary.

The fourth Prerequisite in the sequence is Knowledge Capture & Leverage. This is crucial today because business assets have become more knowledge-based and need to be shared. And since all work is done through processes, employees need the best available knowledge ‘on tap’ to execute their job processes brilliantly!

And so the idea is to capture the latest knowledge in digital form, and then attach it to individual process steps to build progressively your graphical Quality Management System (QMS). Your QMS thus becomes the repository for your organisation’s best practices. A graphical QMS is of course far better for training and recall purposes than a traditional text-based QMS. The Portal provides detailed instructions for how to do this effectively at the lowest possible cost.

The fifth and final Prerequisite in the sequence is Leadership & Management of CHANGE. Leadership is emotional and Management is clinical. With poor Leadership, you may lose your good people. With poor Management (e.g. for management of cash), financial collapse may be triggered. You need a healthy balance of leadership and management to ensure optimal business performance.

By the time you get to this fifth Prerequisite for the first time (well within Year 1), you and your people will already be quite adept at leading and managing change. Therefore, in this final Prerequisite, the focus moves to the more advanced aspects of leading and managing change, including how to sustain a continuous improvement culture.


If this Post resonates with you, I recommend that you first obtain your free Business Case tailored to the size of your business.

Then, once you have digested the financial Net benefits of implementing excellence properly in your business, request a live, no-obligation free Demonstration of the full online Portal in action.

In the meantime, the website contains lots of additional information concerning the approach to business excellence, including the annual Subscription for the size of your business. It also includes details of assistance available from one of our international authorised ‘Pacemaker’ consultants should you wish to add some external facilitation capability to the complete set of ‘Do-It-All-Yourself” instructions presented in the Portal.

Please feel free to call me, Mark Rehn – creator of the My Business Excellence® approach – (+61 438 585 009) if you would like to chat directly about any aspect.

You have much to gain by implementing business excellence via this simple low cost approach tailored to suit the unique characteristics of an SMB/SME.