The first thing to do is to find out why – well before things reach a crisis point.
There are 4 golden rules for maintaining momentum:
- Ensure you never skip any of the sequential implementation steps specified in the implementation guidelines.
- Never let the information associated with the implementation get out of date. That is the reason why there are monthly reviews and updates (if necessary) for your 1-page Process Model, your 1-page Strategic Plan, your quarterly projects and your agreed set of KPIs.
- Make sure that your key people are accountable for doing what they say they will do in relation to the agreed MBE approach.
- Don’t overload your people with too many quarterly projects. The number undertaken should be commensurate with the number of employees in the organisation.
Check to see which of these four ‘rules’ have been broken, and take the necessary remedial action.
A small legal services company went for 4 months without a monthly review of progress. When they finally checked to see what had happened over that period, the answer was virtually nothing. They had allowed the ‘busy loop’ to dominate proceedings. Unfortunately, that company never retrieved the situation because key people, including several Process Managers, had lost interest and the CEO proved to be incapable of getting things back on track.