They most value 5 things:
- Having detailed ‘How To’ instructions for the entire journey
- Implementing their Strategic Plan in full
- Focussing all operational improvements through their 1-page Process Model
- Having an easy-to-use (graphical) Management Information System that tracks everything that matters every month and quarter
- Quantifying the cumulative Benefits that flow from completed process improvements along the way, quickly exceeding all the associated cumulative Costs