They most value 5 things:

  1. Having detailed ‘How To’ instructions for the entire journey
  2. Implementing their Strategic Plan in full
  3. Focussing all operational improvements through their 1-page Process Model
  4. Having an easy-to-use (graphical) Management Information System that tracks everything that matters every month and quarter
  5. Quantifying the cumulative Benefits that flow from completed process improvements along the way, quickly exceeding all the associated cumulative Costs

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