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Who should have secure access to the My Business Excellence (MBE) Platform?
The CEO will need to invite all members of the organization’s Management Team plus anyone else that gets nominated as a Process Manager. These roles will be allocated to nominated employees at or shortly after the initial 2-day Strategic Planning Workshop (part of...
Can the My Business Excellence (MBE) Platform be used if we have a non-standard business structure?
Yes. The My Business Excellence Platform can be applied to any business structure for the participating organization. Read More>
Is there a limit to the number of Key Business Processes depicted in the 1-page Process Model?
Yes. About 14 is the limit for readability at a reasonable font size for a 1-page diagram. Having more than 14 probably means that some of the processes depicted are actually sub-processes of the organisation’s Key Business Processes and therefore should not be shown....
How do we maintain version control over the 1-page Process Model and 1-page Strategic Plan?
The My Business Excellence Platform will always contain the very latest version of your 1-page Process Model and your 1-page Strategic Plan. However, if either diagram is printed at any time via a screen grab, it will be important to add the version number and the...
What should I do if the implementation is losing momentum?
The first thing to do is to find out why – well before things reach a crisis point. There are 4 golden rules for maintaining momentum: Ensure you never skip any of the sequential implementation steps specified in the implementation guidelines. Never let the...
Will we need to add extra staff in order to achieve Business Excellence?
Probably not. The intent is to work with your existing people and have them work up to 5% of their time on average working ON the business (via these techniques) and 95% of their time working IN the business. The return on the 5% investment of their time will be...
How do we overcome the employee objection: “But I’m too busy to do this”?
Primarily, this is a question for your leadership – making clear your expectations of employees. You should encourage and arrange for all your people to spend some time (typically about 5% of their available work time) to work ON the business. To just ‘add’ to their...
Does applying the My Business Excellence (MBE) framework form the basis for a Business Excellence Award?
You will need to check with the agency responsible for administering such awards in your own country. Our implementation approach is consistent with the recognised international frameworks, but is unashamedly simpler and more direct to meet the needs of SMEs / SMBs....
Business Excellence Tools For SMEs / SMBs
The 3 Categories of Business Excellence Tools Business Excellence tools for SMEs / SMBs are explained in 3 categories. First be clear on the desired outcome for your business and then choose carefully for most value. Some tools may be regarded as significant business...
Game Changer Solution: Business Excellence For SMEs / SMBs
A ‘game changer’ solution is required for Business Excellence implementation that overcomes all of the common CEO excuses ('Barriers to Entry') listed in my previous Post. Design criteria for Business Excellence implementation in SMEs / SMBs Having worked with 1,000...
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