by Mark James | Oct 17, 2017 | Business Excellence, FAQs
Yes. About 14 is the limit for readability at a reasonable font size for a 1-page diagram. Having more than 14 probably means that some of the processes depicted are actually sub-processes of the organisation’s Key Business Processes and therefore should not be shown.... 
by Mark James | May 6, 2016 | Business Excellence
The CEO role is critical. We have yet to see a successful SME / SMB Business Excellence implementation led by other than the CEO. The CEO must become the ‘Excellence Leader’ and drive, not merely participate in, the implementation. CEO Role in Business Excellence... 
by Mark James | Jul 6, 2015 | Business Excellence
Governments throughout the world recognise the importance of the SME / SMB sector to their economies. And they do try to help with various initiatives aimed at making their SME / SMB sectors more competitive. But sadly, even after 50 years of proven net benefits for...