by Mark James | Jan 30, 2020 | Business Excellence
When it comes to implementing business excellence, SMEs / SMBs are not just small versions of large businesses. They require a much simpler and more direct ‘hands-on’ way of implementing excellence for maximum return on investment. The traditional large... 
by Mark James | Nov 22, 2019 | Business Excellence, FAQs
At the top of the 1-page Strategic Plan is your long-term VISION. If you get this right, your business model will be up to date. Your VISION should describe as precisely as possible what you and your Management Team collectively agree is the company’s customer-focused... 
by Mark James | Jul 15, 2016 | Business Excellence
There are 5 Prerequisites for successful implementation of Business Excellence in any SME / SMB With Customer Delight throughout, the Prerequisites are… Process Design & Improvement (probably the best investment you’ll ever make) Shared Strategic...