by Mark James | Jan 30, 2020 | Business Excellence
When it comes to implementing business excellence, SMEs / SMBs are not just small versions of large businesses. They require a much simpler and more direct ‘hands-on’ way of implementing excellence for maximum return on investment. The traditional large... 
by Mark James | Aug 21, 2017 | Business Excellence, FAQs
Primarily, this is a question for your leadership – making clear your expectations of employees. You should encourage and arrange for all your people to spend some time (typically about 5% of their available work time) to work ON the business. To just ‘add’ to their... 
by Mark James | Jul 15, 2016 | Business Excellence
There are 5 Prerequisites for successful implementation of Business Excellence in any SME / SMB With Customer Delight throughout, the Prerequisites are… Process Design & Improvement (probably the best investment you’ll ever make) Shared Strategic...