by Mark James | May 6, 2016 | Business Excellence
The CEO role is critical. We have yet to see a successful SME / SMB Business Excellence implementation led by other than the CEO. The CEO must become the ‘Excellence Leader’ and drive, not merely participate in, the implementation. CEO Role in Business Excellence... 
by Mark James | Apr 20, 2016 | Business Excellence, FAQs
They most value 5 things: Having detailed ‘How To’ instructions for the entire journey Implementing their Strategic Plan in full Focussing all operational improvements through their 1-page Process Model Having an easy-to-use (graphical) Management Information System...