by Mark James | Jan 22, 2020 | Business Excellence
Any strategic plan can quickly become out of date as business circumstances change. For this reason, many pundits suggest that strategic planning is dead. But they are dead wrong! Sound strategic planning is essential to the success of every business. It is the... 
by Mark James | Jan 22, 2020 | Business Excellence
Bridging the Chasm between strategy and execution is a feature of our methodology for implementing Business Excellence. The following snippet is from an insightful blog by Doug Sundheim, and explains why more than 60% of all strategic plans fail to be implemented:... 
by Mark James | Jan 21, 2020 | Business Excellence
The My Business Excellence (MBE) Framework is for any SME / SMB that wishes to become high performing in the shortest possible time. It comprises five Prerequisites for excellence, all driven by the need to ensure Customer Delight in everything. [Purchase a copy of... 
by Mark James | Jan 20, 2020 | Business Excellence, FAQs
The nature of the business does not matter because the techniques are applicable to all – including Not-For-Profit and Public Service SMEs / SMBs. However, there is no doubt that the combined attitudes and leadership styles of the CEO and other members of the... 
by Mark James | Jan 19, 2020 | Business Excellence, FAQs
Prior to codifying this approach for low cost online access with consulting support, hundreds of our clients realised the substantial net benefits of the consulting assistance to varying degrees. The greatest benefits flowed to those who implemented all five... 
by Mark James | Jan 18, 2020 | Business Excellence, FAQs
The benefits of business excellence are immense. But it’s your call not to proceed if you believe OK is good enough. Excellence is not compulsory. Professor Jim Collins famously said: “Good is the enemy of Great”. In a similar vein, CEOs all too often say: “If it...