by Mark James | Jul 15, 2016 | Business Excellence
There are 5 Prerequisites for successful implementation of Business Excellence in any SME / SMB With Customer Delight throughout, the Prerequisites are… Process Design & Improvement (probably the best investment you’ll ever make) Shared Strategic... by Mark James | May 6, 2016 | Business Excellence
The CEO role is critical. We have yet to see a successful SME / SMB Business Excellence implementation led by other than the CEO. The CEO must become the ‘Excellence Leader’ and drive, not merely participate in, the implementation. CEO Role in Business Excellence... 
by Mark James | Apr 20, 2016 | Business Excellence, FAQs
They most value 5 things: Having detailed ‘How To’ instructions for the entire journey Implementing their Strategic Plan in full Focussing all operational improvements through their 1-page Process Model Having an easy-to-use (graphical) Management Information System... 
by Mark James | Sep 30, 2015 | Business Excellence, FAQs
Implement Business Excellence 3 times faster than traditional consultant-led approaches The traditional consultant-led model for full implementation of business excellence has failed SMEs and SMBs. Unfortunately, penetration of the global SME / SMB sector with that... 
by Mark James | Sep 21, 2015 | Business Excellence, FAQs
Yes there is. To make the overall Plan memorable for all employees to guide their day to day decision-making, it should be limited to seven or less strategic Objectives presented graphically on one page. Read More> 
by Mark James | Aug 9, 2015 | Business Excellence
KPI selection by SMEs / SMBs is often sub-optimal. However, if your business has an agreed 1-page Strategic Plan (to CHANGE the business) plus an agreed 1-page Process Model (to RUN the business), selecting the right KPIs is simple. Everything your business does must...